Conditions of Use:
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
Disclaimers and Limitation of Liability
By using DirtyLaundry.ca, you expressly agree that use of DirtyLaundry.ca is at your sole risk. This website is provided as \"AS IS\" and \"as available\" basis. Dirty Laundry Vineyard nor its affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, \"Associates\") warrant that use of DirtyLaundry.ca will be uninterrupted or error-free. Dirty Laundry Vineyard nor it\'s Associates warrant the accuracy, integrity or completeness of the content provided on DirtyLaundry.ca nor the products or services offered for sale on DirtyLaundry.ca. Further, Dirty Laundry Vineyard makes no representation that content provided on DirtyLaundry.ca is applicable to, or appropriate for use in, locations outside of Canada. Dirty Laundry Vineyard and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Dirty Laundry Vineyard or its Associates shall create a warranty. Some provinces may not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.
Under no circumstances shall Dirty Laundry Vineyard or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use DirtyLaundry.ca, including but not limited to reliance by you on any information obtained from DirtyLaundry.ca that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of DirtyLaundry.ca has been advised of, or should have knowledge of, the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, products and services available through DirtyLaundry.ca. Some provinces may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
When browsing the Dirty Laundry General Store\'s products, you shall remain an anonymous visitor. By entering the checkout procedure, you understand and give your consent for Dirty Laundry Vineyard Ltd. to create a user account on your behalf. Information provided to Dirty Laundry Vineyard Ltd. during any portion of the checkout procedure will be entered into a private database of our store users. Where such information contains an email address, you understand that Dirty Laundry Vineyard Ltd. will not share said information with any third party.
Product Display / Colors
DirtyLaundry.ca attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour, as this depends on many factors, including, in part, upon the monitor you are using. Many of our wine accessories and gifts are hand made by artisans and as such, colour and even shape can vary significantly.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered and Dirty Laundry Vineyard reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dirty Laundry Vineyard will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with any product you purchase, you may return it in accordance with Dirty Laundry Vineyard\'s Return Policy.
Online prices, offers and selection are subject to change. Our products and services are priced as competitively as possible, given their high quality.
Sales Tax Policy
Dirty Laundry Vineyard does business throughout Canada and internationally and must collect and remit sales tax where appropriate. Dirty Laundry Vineyard must collect PST, GST and alcohol tax (where applicable) on all orders to be in compliance with British Columbia\'s tax laws as well as Canada\'s federal GST.
Paying for Your Order
You may pay for your orders with major credit cards issued in Canada and the United States. Currently, we accept credit cards processed through Moneris.
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Order Acceptance/Confirmation/Order Limitations
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. DirtyLaundry.ca reserves the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.
All sales made through DirtyLaundry.ca are subject to Dirty Laundry Vineyard\'s return policy. For a complete explanation of the return policy, please see our Returns section.
Order Limitations/Limited Quantities
Dirty Laundry Vineyard may, at its own discretion, limit or cancel products, services and/or quantities purchased per person, per household or per order. We also reserve the right to reject any order you place with us. These restrictions may include orders placed by the same DirtyLaundry.ca account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. We reserve the right to limit or prohibit sales to dealers.
All orders placed on this site are subject to availability and will be shipped according to Dirty Laundry Vineyard\'s shipping policies. Bordello Club enrollment may allow for periodic shipments during the term of enrollment. A shipping confirmation e-mail will be sent immediately upon shipment of each order. In the rare event that your order never arrives, notification of lost items must be received within 15 days from receipt of the shipping confirmation e-mail. Please review the Shipping and Return\'s page in our Information section for additional information on shipping times, rates, and policies.
Termination of Use
Dirty Laundry Vineyard may, in its sole discretion, terminate your account or your use of DirtyLaundry.ca at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue any or all aspects of DirtyLaundry.ca at any time without prior notice.
Security and Privacy
How Secure Is Information About Me and my Credit Card?
Dirty Laundry Vineyard uses Moneris, one of Canada\'s largest and most trusted on-line payment portals. The Moneris system is a safe and secure encrypted system that allows use of Visa, Mastercard and American Express credit cards. It is important for you to protect against unauthorized access to your account. Be sure to sign off when finished using a shared computer.
What personal information about customers does Dirty Laundry Vineyard gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at DirtyLaundry.ca.
We receive and store any information you enter on our Website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We NEVER share customer information with public or private entities, unless required to do so by court order.
E-mail Communications & Account Creation
When browsing the Dirty Laundry General Store\'s products, you shall remain an anonymous visitor. By entering the checkout procedure, you understand and give your consent for Dirty Laundry Vineyard Ltd. to create a user account on your behalf. Information provided to Dirty Laundry Vineyard Ltd. during any portion of the checkout procedure will be entered into a private database of our store users. Where such information contains an email address, you understand and agree that Dirty Laundry Vineyard Ltd. has your authorization to, from time to time, send email information to you regarding special offers or notification of events at the winery. Any and all information captured shall remain confidential and for the private use of Dirty Laundry Vineyard Ltd. and will not be shared with any third party. If you do not want to receive e-mail or News Letters from us, please adjust your Customer Account Preferences or email us by clicking on the Contact Us link.
Which Information Can I Access?
Dirty Laundry Vineyard gives you access to information about your account and your interactions with Dirty Laundry Vineyard for the limited purpose of viewing and updating that information. You can add or update certain information on pages, such as Customer Address, Shipping Address, Billing Address, Email Address and Phone number.
Children and Minors
Dirty Laundry Vineyard does not sell products or services for purchase by those under 18. Any and all wine products will not be sold to minors and we require that you verify age at checkout. Wine products that are ordered will have to be received and signed for by someone of legal age at the shipping address.
While minors can use our website, if you are under 18, we recommend you use DirtyLaundry.ca only with the supervision of a parent or guardian.
When setting up your DirtyLaundry.ca account, you will in some cases receive an on-line discount coupon code. This code must be entered when prompted at the time of a purchase. Such codes are good for the entirety of a single purchase with certain exceptions. Such codes are void after use.
Upon becoming a Dirty Laundry VIP you will receive an email with a 10% discount code good for use on-line OR our in our on-premises wine shop. This code must be presented at the wine shop register or entered on-line when prompted at the time of a purchase. Such codes are good for the entirety of a single purchase with certain exceptions. Such codes are void after use.
Bordello Wine Club members will receive on-line coupon codes which will be active throughout their term of enrollment in the Bordello Club. This coupon code is non-transferrable and will be valid only in conjunction with the shipping address associated with the Bordello Club membership. If you are on a multi-pay program, your coupon code is only active while your account is in good standing.
Discount Code Restrictions and Exceptions
On-line discount, promo and club codes cover all products in the DirtyLaundry.ca store. This includes wine products, wine accessories, apparel, food products, gifts and novelties. Items in general that ARE NOT discounted are: Bordello Club subscriptions, gift certificates, Bordello House reservations, Event Room and Patio bookings, packaged specials, event tickets, clearance items and other specific items that have been specially discounted. In certain cases, Bordello House reservations may be eligible for discounts.
Once your discount status is confirmed, you will see your discount applied to your order in the order recap section of the order confirmation page while checking out.
Unless otherwise stipulated, shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and the shipping destination.